![]() We suggest that leaps of faith are initiated and perpetuated through two sets of dynamics: supporting and sustaining. These processes are critical to trust under high uncertainty, when direct experience in a task domain is chronically limited, as is the case in our context because very few calls coming into a fire station are fire related. Through a multi-phase, largely inductive study of firefighters in the United States, we explore processes that facilitate and maintain leaps of faith. Trust can emerge from two sources: knowledge or evidence that is meaningful in that context, which has been studied extensively in the literature on trust, and faith, which has not. ![]() Some occupations and organizations rely heavily on trust, as their members’ roles involve risk and are interdependent. ![]()
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